Shipping policy

Shipping Policy

Thank you for shopping with us! Below you will find all the details regarding our shipping process.

📍 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after 5 PM (EST) will be processed the next business day.

During high-demand periods, processing times may be slightly extended.

🚚 Shipping Rates & Delivery Times

Domestic Shipping (USA):

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

International Shipping:

  • Delivery time: 7–15 business days (varies by country)

Shipping costs are calculated at checkout based on your location and selected shipping method.

🌍 Shipping Locations

We currently ship to:

  • United States

  • Selected international countries

If your country is not available at checkout, we currently do not ship there.

📦 Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking updates to appear.

⏳ Delays & Issues

Shipping times are estimates and may be affected by:

  • Weather conditions

  • Carrier delays

  • Customs processing (for international orders)

We are not responsible for delays caused by shipping carriers or customs.

📬 Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

💥 Lost or Stolen Packages

If your package is marked as delivered but not received:

We will do our best to assist you.

📦 Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Include photos of the item and packaging

We will resolve the issue as quickly as possible.

📩 Contact Us

If you have any questions about shipping, please contact us at:
prettycaseshops@gmail.com

Note: This policy may be updated at any time without prior notice.